An issue is a problem or error that you see in Kuali Rice. When you report an issue, you help us improve Rice and make it work better for everyone.
Thank you for taking the time to report this issue!
Kuali Rice keeps an online list of issues (bugs and suggested improvements and new features) using an issue tracking application called Jira. Your first step is to find out if the issue you have has already been reported by someone.
Go to the Jira Issue Navigator page to search through the issues that have already been reported for Kuali Rice, looking for an issue like yours: https://test.kuali.org/jira/secure/IssueNavigator.jspa?mode=show&requestId=11791.
Find the Text Search section at the top of the of the Issue Navigator page.
In the Query field of the Text Search section, enter some text that describes your issue. Try to use words that other people would also use to describe this issue.
After you enter some text in the Query field, press the Enter key to begin the search.
In a moment or two, Issue Navigator displays all the existing issues that contain your Query text. These are displayed in the main body of the page. Look through these to see if there is one that is similar to your issue.
If you don’t find an issue similar to the one you want to report, try searching with different text in the query field.
If you do find an issue that is similar to the new one that you want to report, don’t enter a new issue. Simply add a comment to that existing issue that describes any differences in your issue or adds information about the issue.
After trying a few searches, if you don't find an issue that is similar to the one you want to report, please proceed with the instructions below.
If you didn’t find a similar issue on the Issue Navigator page, then please create a new issue in JIRA. (If you are a developer, you also determined that this is an issue with Kuali Rice and not with your application.)
Go to Kuali JIRA (https://test.kuali.org/jira/secure/CreateIssue!default.jspa).
In the Project field, select Kuali Rice from the dropdown list.
Select the appropriate Issue Type from the dropdown list:
For bugs, select Bug Fix.
For enhancements, select either Improvement or, for something that’s not yet developed: New Feature, as appropriate.
DO NOT select Task.
Click the Next>> button.
Note
JIRA only displays fields that are appropriate to the Issue Type that you selected on the previous page. You may not see all of the fields listed below, and the fields you see may be in a different order. Complete the fields from this list that you do see.
Only enter information in these fields:
Summary: Enter a short, descriptive title for this issue.
Application Requirement: Select the application for which this issue is a requirement.
Description: Describe the issue in full. Provide enough information that the person who tries to fix this issue can find it easily and understand the bug or the improvement or feature you are suggesting.
Priority: Select the correct priority:
Blocker: Blocks development and/or testing work, production cannot run.
Critical: Crashes, loss of data, severe memory leak.
Major: Major loss of function.
Minor: Minor loss of function or other problem where an easy workaround is available.
Trivial: Cosmetic problem like misspelled words or misaligned text.
Affects Version/s: If this is a bug, select the version(s) of Rice in which it appears.
Environment: Enter specific information about the operating system, software platform, and/or hardware as appropriate for this issue. Ignore all other fields. Do not change them. Other people use those fields. This screen print is from the Bug Fix screen. The screens for Improvement and for New Feature are slightly different. The fields in which you need to enter information are highlighted in this screen print.
Ignore all other fields. Do not change them. Other people use those fields.
This screen print is from the Bug Fix screen. The screens for Improvement and for New Feature are slightly different. The fields in which you need to enter information are highlighted in this screen print.
